Concord Community Schools

59040 Minuteman Way, Elkhart, IN 46517

Phone: (574) 875-5161

Fax: (574) 875-8762

Persons in this position may perform any of the essential duties defined below.  However, this position description does not define all potential duties related to this position, and persons may be asked to perform other duties in support of the Corporation’s mission.

POSITION DESCRIPTION

• Position Title:  District Technology Technician 

• School/Department:  Education Center

• Supervisor:  Director of Technology

• Terms of Employment:  12-Month, Salaried Professional Employment

Primary Function:

Provide front-line technical support by maintaining, repairing, and deploying district hardware, software, and network devices to ensure efficient operation for students, staff, and administrators.

Essential Duties:

• Provide front-line support for district technology needs, including maintenance, troubleshooting, and repair of data, communication, and peripheral devices.

• Assist with the cleaning, maintenance, and repair of District-owned Technology equipment

• Investigate and resolve trouble tickets assigned from the District work order system.

• Use the work order system consistently with thorough documentation.  

• Assist with inventory of district-owned technology and A/V assets.

• Perform all other reasonably related duties as may be assigned by the Director of Technology.

• Equipment Deployment tasks such as:

• Maintain consistent and updated computer images

• Assist in software deployment

• Assist in configuring devices for end-user use

• Prepare devices for installation and delivery

Essential Qualifications and Characteristics:

• High School Diploma / G.E.D.

• Understanding of Chrome and Windows-based computer equipment

• Mechanically Oriented

• CompTIA A+, Google IT Support Certificate, or similar industry-recognized certifications preferred.

• Willingness and ability to grow and earn technology-related certifications.

• A positive, student-centered, and solution-focused attitude towards education and students

• The ability to establish and maintain cooperative and collaborative relationships with others

• Effective verbal and written communication skills

• Effective organizational skills

• The ability to adhere to strict confidentiality policies

• Experience with MDM tools (like Jamf, Google Admin Console) preferred

• General knowledge areas include:

• iOS devices and apps

• Printers and Copiers

• Network connectivity

• A/V equipment

• Google Apps for Education

• Windows/MacOS/Chrome Operating Systems

Working Conditions:

The duties of this position are performed in a classroom environment.  Persons are required to sit, stand, walk, bend, stoop, kneel, crouch, and lift up to 50 pounds.  Specific vision requirements include close vision, distant vision, and depth perception.  Noise levels in the working environments may be moderately loud or loud.  Occasionally, persons are required to work outdoors in varied weather conditions.  Persons are also required to maintain emotional composure under stress.

Concord Community Schools is an Equal Opportunity Employer, and it makes reasonable accommodations in accordance with federal and state laws.